Otherwise I won’t grow
I thrive on negative feedback.
If I was messing around and I got hurt, I understood that I shouldn’t be angry that I got hurt, I should have been more careful while messing around. If I missed a game-winning shot in Basketball, I wouldn’t be mad as if I was entitled to the win, I would reflect on what I did wrong and out-do myself the next time I had the opportunity.
There is a beauty about objective feedback. Sometimes it hurts, but it’s objective, and it means something. If you can take negative feedback, even when you want to emotionally retaliate, it will do eons for what you can achieve.
If Gordon Ramsey came into your restaurant today and snatched the food out of your fridge, ripped up your tiles and exposed the mold, threw it in your face and called you a “french pig” would you want to punch him in the face?
When you’re given blunt-trauma feedback, it stings. You will instinctively want to resist, because we are wired to take the path of least resistance. If you can get a hold of that though, not resist, analyze instead, think, meditate, then plan to make it better, that’s innovation.
Sure, Steve Jobs got pissed when everybody was up-in-arms over the antennas in the iPhone 4 not working when you try to make a call. He even tried to play it off like there was no problem, “No you’re holding it wrong” then giving out free cases to help the problem that apparently didn’t exist.
First he got pissed, then he tried to find an easy solution, then he thought about it harder, then he ultimately took the overwhelming negative feedback and pushed out a better model. Everyone called it innovation, but ultimately it was him overcoming his own ego, taking the feedback right in the face, and making a change.
When the Model S’s batteries were being criticized in the media as if they were fiery cauldrons of death and destruction, Elon instantly got his engineers to add a titanium hull to the Model S to ensure no more batteries would be punctured and catch fire (even though only 2 did, compared to the 200,000 car fires a year on gas powered cars).